Mountain users.
The aim was to conduct a series of interviews with skiers and snowboarders in order to gain a thorough understanding of how they currently seek information about mountain conditions, with a specific focus on fresh snow and trails. Through these interviews, we sought to identify the key factors that users consider when checking on snow conditions, such as the specific types of information that they look for, and the relative importance of different types of data. Furthermore, we aimed to gain insight into the specific needs and wants of users regarding snow and mountain-related information, such as how frequently they seek such information, and the specific purposes for which they use it. Finally, we wanted investigate the constraints or limitations associated with sourcing resort information, including the technological limitations that may hinder the user experience, as well as any other factors that may impact the availability, accessibility, or accuracy of such information. Find full interview report
hereThe aim was to conduct a series of interviews with skiers and snowboarders in order to gain a thorough understanding of how they currently seek information about mountain conditions, with a specific focus on fresh snow and trails. Through these interviews, we sought to identify the key factors that users consider when checking on snow conditions, such as the specific types of information that they look for, and the relative importance of different types of data.
Furthermore, we aimed to gain insight into the specific needs and wants of users regarding snow and mountain-related information, such as how frequently they seek such information, and the specific purposes for which they use it.
Finally, we wanted investigate the constraints or limitations associated with sourcing resort information, including the technological limitations that may hinder the user experience, as well as any other factors that may impact the availability, accessibility, or accuracy of such information. Find full interview report
hereReliable mountain information.
Upon analyzing the interviews and organizing the data using an affinity map, we identified several recurring needs among the participants. These needs showed a strong correlation with the results of our competitive analysis and customer reviews. Through this process, we were able to identify key needs that users are seeking in a snow and mountain-related information service.